Coca-Cola HBC

OTE Group and T-SYSTEMS Hungary to provide data center and disaster recovery services for 28 countries.


We are pleased to have found a reliable partner combining a strong presence in Greece with effective cross-border risk mitigation capabilities and professional expertise.

Nigel Davis, Business Solutions and Systems Director at Coca-Cola HBC

Challenge

Coca-Cola HBC, operating in 28 countries in 13 different time zones across the EMEA region, was looking for a new provider offering both high quality and flexibility for its data centre needs. Ensuring business continuity is crucial for such a large enterprise, therefore the customer required a reliable partner with broad expertise in ICT services.

Solution

OTE Group was able to provide Coca-Cola HBC with a complete solution that included the full spectrum of requested services. The deal covers data centre and disaster recovery services from OTE and T-Systems Hungary respectively. The primary data centre supports service business transactions for more than 36,000 employees.

The data centre also covers critical transactions including ordering, customer relationship management (CRM), enterprise resource planning (ERP), Human Resources (HR), and call centre services.

Apart from the primary data centre in Greece, the role of the Budapest-based data centre is considered highly important, as it provides uninterruptible service in the event of an event (e.g. earthquake or other external influences).

Benefits

  • Highly secured environment in both data centres in Athens and Budapest (Data centre in Athens is Tier 3 certified and DC in Budapest is listed very high in Gartner magic quadrants)
  • Uninterruptable services for the end customer. Coca-Cola HBC can switch from their primary data centre in Athens to a disaster recovery site in Budapest within a very short time if needed
  • Full spectrum of data centre services thanks to excellent partner eco-system of OTE and T-Systems Hungary
  • Professional cross-border risk-mitigating capabilities – Customer service is offered 24 x 7 x 365 in 13 different time zones
  • Multilingual support across the region

About Coca-Cola Hellenic Bottling Company

Coca-Cola Hellenic Bottling Company is a leading bottler of the Coca-Cola Company, with a sales volume of more than two billion unit cases. It has a broad geographic footprint with operations in 28 countries serving a population of approximately 590 million people. Coca-Cola HBC is ranked beverage industry leader by the Dow Jones Sustainability World and Europe indices, and is also included in the FTSE4Good Index.

For more information please visit the Coca-Cola Hellenic Bottling Company website at www.coca-colahellenic.com

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