Raiffeisenbank

Raiffeisenbank, with its 120 branches, relies on our data and voice services for its mission critical business applications.


Deutsche Telekom always fulfils our individual requirements enabling us to offer our banking customers professional and reliable services. Uninterrupted voice communication with customers via our call centres is extremely important for a bank of our size, as is the backed-up connection to our affiliates and telephone exchanges. We chose GTS* as a time-tested partner, who always offers us advantageous pricing.

Challenge

A financial institution like Raiffeisenbank must ensure core business functions are continuously available to several thousand customers, more than 120 branches, as well as partners and other entities. This included many individually designed solutions, such as project management, backup options, change management, and dedicated customer care. Business continuity at a large bank with a secured call centre and several local branches cannot be an afterthought to be implemented during a service failure – it has to be precisely designed and performed daily to maintain service availability, consistency, and recoverability.

Solution

In order to meet data communication requirements regarding bandwidth, redundancy, quality, and cost efficiency, we decided to utilise a solution based on Layer 2 Carrier Ethernet technology. Over 120 Raiffeisenbank branches are now connected to a backbone network of microwave systems. Raiffeisenbank specifically chose this type of access for their business continuity strategy, as professional wireless access provides inherent security for primary terrestrial lines.

We also provided direct voice services to more than 120 Raiffeisenbank branches in all main cities. The voice services portfolio includes PRI 30 redundant connection of Raiffeisenbank call centres and PBXs at its main locations.

Benefits

  • Single, competent and responsive business partner
  • Optimized services support¬ing strict business continuity requirements
  • Dedicated VIP Customer Care
  • Reduced costs with a smart, optimized network design
  • First-class reliability and performance secured by SLA
  • Secure connectivity for all branches and headquarter offices
  • Easily expandable business through DT regional service coverage
  • Scalable data service to hundreds of endpoints throughout the entire CEE region

About Raiffeisenbank

Raiffeisenbank a.s. in the Czech Republic is a subsidiary of Raiffeisen Bank International AG (RBI), which regards Central and Eastern Europe (including Austria), as its home market. RBI provides financial services in 17 markets in the CEE region. Raiffeisenbank a.s. serves customers at more than 120 branches and business customer centres throughout the Czech Republic.

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