Improving customer experience with Cloud CPE

With nearly 95,000 attendees and more than 2,200 exhibitors, the Mobile World Congress (MWC) is THE gathering for the global wireless industry. Focusing on the latest innovations – 5G, mobile security, wearables, and the Internet of Things – Deutsche Telekom is of course among the exhibitors again this year with something new in store for SMB customers: Cloud CPE.

But first, a quick flashback: During last year’s MWC our CEO Timotheus Hoettges and Claudia Nemat, Board Member for DT Europe and Technology, announced the launch of our pan-European network: a state-of-the-art and cross-national IP network. Offering a central portfolio framework for each national company, we have proven that this technology is ready for commercial use after launching in Croatia, Hungary and Slovakia. Network functions are virtualised and orchestrated across different data centres using Cloud VPN – our first commercial product from the pan-European network.

Towards virtualisation
Cloud VPN was the first service – introduced as a part of a Virtual Enterprise concept – that enables B2B customers easily and securely access important data from anywhere.  This year, we are enhancing our Virtual Enterprise portfolio by showcasing a proof of concept at MWC that is now being developed in our Pan IP lab. As we continue to test the virtualisation of its CPE (Customer Premise Equipment) functions, we are calling it internally Cloud CPE.

The Cloud CPE solution marks a revolutionary step in enhancing traditional fixed-network services. Similar to Cloud VPN, Cloud CPE is delivered via our Pan IP network. The service utilises the leading technological concepts of service chaining and software defined networks (SDN). This results in a simple transition of existing legacy services to cloud-managed ones.

New service delivery model
Cloud CPE in essence stands for a profoundly improved customer journey, as it represents an innovative new way of delivering services by making the most of cutting-edge technologies. Cloud CPE offers our customers all the benefits of the Cloud service delivery model: Pay as you grow, try before buying, and activate/deactivate in a few clicks. In sum, it’s a personalised portfolio of services tailored to a customer’s specific business needs for scalability, flexibility, and security.
This service portfolio includes everything a company needs, ranging from firewall protection, intrusion prevention, and content filtering, as well as traffic shaping, monitoring and proactive reporting. It even offers cloud storage and server facilities. These services can all be managed centrally and flexibly as a cloud-managed solution on a monthly subscription basis, making this service ideal for any type or business size.

 

Vasile Voicu, Pan IP Operational Co-lead Data&Business at Detusche Telekom, gives insight as to how Cloud CPE can meet customer demands:
Digitalisation is changing businesses and enterprise customers are continuously seeking a seamless digital experience. With our Virtual Enterprise Concept and Cloud CPE we are at the forefront of digital trends offering the SMB segment a unique customer journey. Cloud CPE can also help businesses to become more virtual – traditional services used to take days to activate or required the additional expenses of new hardware. This belongs to the past with Cloud CPE, since everything is ready to use in just a few clicks on our self-service portal.”

Want to know more about Cloud CPE? Click the video!

Author: Editorial Team
0 Comments, be the first to leave a reply Write a comment

Leave a comment

Your e-mail address will not be published. Required fields are marked *

Cloud Backup eBook

The simple guide to avoid losing digital assets in the cloud age.

Download now

Read more:

Stay up to date with our recent blog articles

Which symbol does not fit?

Uups, something went wrong.

Schließen
Terms and conditions

The data provided by me can be used by Deutsche Telekom AG for general customer consultation, requirements-orientated design of the services I use, advertising and market research. Transferring this data for these purposes within the scope of my consent is to be done so solely within Deutsche Telekom AG. The use of my data for the above-listed purposes cannot be done so if I withdraw my consent. Withdrawing consent can be done so either in writing or electronically, e.g., via Email, at any time.