COSMOTE strikes gold with its Smart Office cloud services

Deutsche Telekom subsidiary COSMOTE in Greece has won the Gold award in the “ICT Service – Infrastructure Provider” category at the Business ICT Excellence (BITE) Awards. The company’s Smart Office service impressed the jury with its clear value-added service for small and medium-sized businesses.

The BITE Awards showcase and reward initiatives that have proven their excellence in optimizing the business use of information and communications technologies, enabling innovation in ICT companies’ strategies and management practices, and implementing successful eGovernment projects. They are considered to be the display window for the best practices in the ICT industry and CIO community in Greece each year, with endorsements by all of the major branch associations and institutes in the country. The awards committee, which is made up of senior executives working in Greece and abroad, bases its decisions on transparent criteria ranging from innovation and effectiveness to social sensitivity and contributions to the local economy.

COSMOTE’s Smart Office service, which was recognized in the “Cloud Services – Infrastructure Provider” subcategory, offers small and medium-sized businesses various means of communicating with their customers in the most a professional manner. It includes all the basic features of a PBX call center, such as call diversion, voicemail-to-email, line hunting, interactive voice response (IVR) and more, but with the added-value benefit that customers can get over their existing telephone lines and keep using the terminals they already have without purchasing any new hardware. The service is also easy and convenient to manage remotely thanks to an online control panel.

“This simple and affordable solution provides SMEs with tools that make their businesses more flexible and effective, as well as contribute to their growth. The actual award is the satisfaction of thousands of companies that have realized the value of the service and enjoy its benefits in practice. And this kind of services, that can create value to the SMEs, is our competitive advantage,” said Dimitris Salpeas, B2B Marketing Deputy Director - Fixed, Cloud & FMCC of OTE Group, the group behind  the COSMOTE brand, commenting on the recent achievement.

COSMOTE Smart Office at a glance:

• Incoming calls diversion based on programmable weekly schedules
• Virtual fax: Fax-to-Email, Email-to-Fax, Web-to-Fax
• Voicemail-to-Email, with a custom voicemail greeting message
• Call queuing for up to 5 calls, with a custom waiting message
• Interactive voice response (IVR) for routing incoming calls
• Line hunting