Digital Transformation
Trend driven workshop
Hotel industry
Here’s what is waiting for you
Meet and network with other top hotel executives from Central and Eastern Europe
Gain insights on the technology trends in the hotel industry
Find inspiration and best practices from others on how to bring the digital transformation into your business
Benefit from full day of trend-driven workshops: analyze, apply your learnings and create a unique scenario to modernize and transform your own hotel
Experience innovations. Meet innovators and get a glimpse on digital innovation
Who should attend
CEOs
Hotel Directors
General Managers
CIOs
Heads of IT or Innovation
Heads of Procurement
Event Speakers
Kaja Wachowska
General ManagerHilton Garden Inn Krakow Airport
Kaja Wachowska is a general manager of the Hilton Garden Inn Krakow Airport Hotel since march 2018. She has been involved in the hotel industry for ten years. She started in 2008 as a sales coordinator at Novotel Kraków Centrum hotel, where in the following years she worked as a corporate sales manager. In Euro-Hotele she was responsible for the sales results of two hotels - Dou¬bleTree by Hilton Krakow and Hampton by Hilton Krakow. In June 2016, she started working at the Hilton Garden Inn Kraków Airport in Balice. Heading the sales and marketing department, she was responsible for the implementation of sales plans and building the image of the hotel. Kaja Wachowska is a graduate of Public Administration at the Uni¬versity of Wrocław, she also completed postgraduate studies in co¬operation with the Orbis Hotel Group “Top Talent Hotel Management Program” and “EMEA Focus Service GM & Sales Leader Program” implemented by the Hilton chain.
Björn Radde
Head of Online SalesDeutsche Telekom
Björn Radde is an expert in the hotel industry when it comes to digital. Before Björn joined T-Systems he was Director Digital Experience at Sabre Hospitality, and Vice President of Digital Marketing at Trust International. Previously, Björn was Director Digital Marketing & E-Commerce at Okanda, an internet startup in the meet¬ings business, and Head of E-Commerce at the Steigenberger Hotel Group. In 2017 he published his book on Digital Guest Experience.
Miloš Vukadinović
Head of IT infrastructureValamar Riveira Hotel&Resort
I am working in hospitality industry for 7 years now, as Head of IT infrastructure last 4 years. I am specialized in server and network infrastructure.From 2016 I am Project Manager of WiFi project that was started by Valamar Riviera together with out partners Croatian Telecom (HT) and Combis. This project is considered largest WiFi project int the region.
Anton Petric
Vice President Enterprise InfrastructureDeutsche Telekom - B2B Europe
Anton Petric joined Deutsche Telekom in 2017 from Cis¬co Systems. In his current role in DT he is responsible for achieving growth in the B2B area of enterprise and infrastructure services. In his previous position in Cisco he held several managerial positions over a period of 11 years. In the past two years, Anton was leading Cisco cloud operations in 29 countries. From 2012 to 2015, he was responsible for regional business development in 12 countries of southeast Europe. Before this, he served as General Manager for Cisco in Slovenia for six years, where he contributed to positioning the company as a strategic partner for all top service providers in the country.
Csaba Eisenbacher
Senior Project Manager SecurityDeutsche Telekom
Multi-regional IT security project manager across more than 20 countries in Europe and US. Coordinator of international G2M activities, groupwide IT security programs. Business developer, strategist, product management black belt, go2market ninja.
Octavian Lazar
Managing DirectorCARO Hotel, Bucharest, ROMANIA
Petros Eritsos
Business Analytics ManagerMITSIS HOTELS, Greece
Head of Business Intelligence Department and Infor¬mation Architect. Join the Mitsis Hotels to develop the implementa¬tion and support the business information systems across multiple departments. Identify problems and opportunities within the Group and ultimately provide solutions that help achieve the business’ goals. Collaborate with financial reporting and IT team to develop initiatives and strategies that optimize costs and improve internal and external reporting.
Anton Petric
Be part of the Digital Transformation
Summary of presentation: In my presentation I will cover the topics like: what are the key technology trends that have a crucial impact on the hotel industry, how the innovation is changing, what is the role of startups & innovators in the companies. I will also present Deutsche Telekom’s innovative capabilities and I’ll talk about the leaders role in the digital transformation of businesses.
Björn Radde
Digital Guest Experience
Summary of presentation: Cloud, IoT and other technologies are changing the guest experience during a hotel stay. Björn Radde will provide a closer look on current and future digital guest experience tools.
Milos Vukadinovic
Integrated telco and high-tech IT solution in Valamar Riviera Hotel & Resort from Croatia
Summary of presentation: Short presentation of the company, Valamar Riviera and the WiFi project which was conducted. In addition, reasons why we decided to go ahead with this project and what would be some future steps are presented
Petros Eritsos
Provision of integrated services archiving, managing information in hospitality industry
Summary of presentation: The main object of the project was to shift into a new management model and maximize the value of Mitsis Hotels information through data digitization, in accordance with the func¬tional particularities of the project, ensuring the integrity of the information that the solution manages, as well as capturing the existing knowledge in order to achieve the timelessness in the use and the management of that information.
Octavian Lazar
Mixing technology to achieve high operational efficiency & guests comfort
Summary of presentation: I will present the CARO’s Hotel strategy for innovation and digitalization. How it is possible to mix different smart building technologies (KNX, MODBUS, DALI and open source hardware) in order to increase the operational efficiency, energy efficiency and guest comfort. We will also discuss some advance features for energy and comfort profiling.
Csaba Eisenbacher
Why Cyber Security?
Hotel leaders discuss the current challenges they face: from implementing new tech¬nologies to the communication with their customers. Why is Cyber Security important to you? Why are Hotel IT Systems an attractive target for the bad guys and how can you protect yourself against them?
08:30 – 09:00
Arrival & registration
09:00 - 09:15
Opening from chairmain
09:15 – 09:45
Be part of the Digital Transformation
Anton Petric, VP Enterprise Infrastructure Europe B2B, Deutsche Telekom
09:45 – 10:15
Digital Guest Experience
Björn Radde, Head of Online Sales, Deutsche Telekom
10:15 – 10:45
Cybersecurity - a challenge for modern hotels
Csaba Eisenbacher, Senior Project Manager Security, Deutsche Telekom
10:45 - 11:00
Coffee and networking break
11:00 – 11:20
Case study: Integrated telco and high-tech IT solution in Valamar Riviera Hotel & Resort from Croatia
Miloš Vukadinović, Head of IT infrastructure, Valamar Riveira Hotel&Resort
11:20 – 11:40
Case study: Mixing technology to achieve high operational efficiency & guests comfort
Best practices regarding the solution implemented at CARO HOTEL.
Octavian Lazar, Managing Director, CARO Hotel, Bucharest, ROMANIA
11:40 - 12:00
Case study: Provision of integrated services archiving, managing information in hospitality industry
Petros Eritsos, Business Analytics Manager, MITSIS HOTELS, Greece
12:00 – 12:45
LUNCH
12:45 - 13:45
PANEL DISCUSSION
Hotel leaders discuss the current challenges they face: from implementing new technologies to the communication with their customers. Debate particarticipants:
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Kaja Wachowska – General Manager, Hilton Garten Inn Krakow Airport Björn Radde – Head of Online Sales, Deutsche Telekom Miloš Vukadinović – Head of IT infrastructure, Valamar Riveira Hotel&Resort Octavian Lazan – Partner, Caro Hotel, Bucharest, Romania |
Moderator: Sebastian Pervan, Key Account Manager for Hotels, Hrvatski Telekom
13:45 – 14:30
Innovators pitches
5 innovators: SuitPad, Apaleo, UpsellGuru, Bead, and Fornove will present their innovative solutions which will help the hotels to improve guests experience, optimize hotel's operations and maximise hotel's revenue & profit.
Moderator: Christine Böhmer, Partnering Deutsche Telekom
14:30 - 15:00
Coffee and networking break
15:00 – 16:00
Group A.
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Group B.
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16:00 – 17:00
Group A.
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Group B.
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17:00 - 17:10
Closing and end of Day 1
19:00 – 23:00
Dinner & Networking
Scandale Royal Restaurant, address: Plac Szczepanski 2, 30-011 Krakow
08:45 - 9:00
Arrival
09:00 - 09:10
Welcome and recap of DAY 1
09:10 - 09:30
Introduction of hub:raum
09:30 - 15:30
TREND DRIVEN WORKSHOP
WHAT IS IT ABOUT?
To spot emerging trends and to recognize the expectation gaps that herald opportunity.
The workshop helps to match trends to the appropriate technology and environment of your organization. By the right identification, you will evaluate different external factors which give impact.
Parameterization will determine the impact of a given trend in your industry and how it is ready to be implemented.
Moderator: Marcin Maciejewski, Innovation Driver, hubraum - the tech incubator of Deutsche Telecom
10:45 - 11:00
Coffee and networking break
12:15 - 13:00
Lunch and networking break
14:30 - 14:45
Coffee and networking break
15:45 - 16:00
Closing and end of the event
Innovators
SuitePad helps hotels to communicate digitally by replacing their paper-based information with digital guest engagement tools. They provide ways to interact with guests and help hotels to reconnect with them in a digital world.
Apaleo set out to build a new, cloud-based property management system (PMS) with an API-first approach. It allows hoteliers to seamlessly connect to any software through that they could want, need, or build, all in a matter of minutes.
UpsellGuru is an online bidding system enabling hotel guests to upgrade their rooms and book additional services prior to their arrivals.
BEAD sensors analyze human behaviors and occupancy changes inside the building. Next, with the use of BEAD software, occupancy cycles, movements, and density change information can be collected. This information, in turn, helps you to develop marketing strategies, optimize operations and increase energy efficiency without breaching user comfort.
Fornova’s patented technology helps hoteliers maximise revenue and profit by continuously optimising their distribution mix across ALL channels – to sell every room through the best channel, every time.Founded in 2010, Fornova has grown to over 130 employees with offices in London, New York, Israel and Amsterdam, providing market-leading distribution solutions for more than 13,000 hotels globally.
Smart Experts is providing custom BMS solution for hospitality industry with a special attention to: operational efficiency, CAPEX shrinkage using open source hardware (Arduino based), customer satisfaction through usability & comfort, OPEX reduction and operational integration between technical systems (KNX, MODBUS, DALI, BACNET and other vendor specific protocols). Also, we provide proprietary algorithms for automatic occupancy detection and used unsold rooms.
Discover new innovative solutions presented by innovators like
TABLET-
BASED
SOLUTION
DIGITAL
KEYS
SELF-CHECK-IN
AND OUT
MOBILE
PAYMENT
ENERGY-
SAVING
IDEAS
PRICE
SETTING
Gallery
See the picture gallery of the event
Watch the video of the event
Interviews
Interview with Björn Radde
Interview with Milos Vukadinovic
Inteview with Petros Eritsos
Interview with Tamas Kulcsar
References
ARŁAMÓW HOTEL
Arłamów Hotel is an extraordinary complex of the largest leisure and conference facilities located in the Bieszczady Mountains, Poland. By employing latest technologies its guests can enjoy high-quality services as well as fast and safe connectivity.” Watch video
Hrvatski Telekom helps Croatian hotels keep up with the modern customer
Modern technology has been developing faster than ever, leading to rapid changes of the environment in which hotel owners operate and transforming the habits and expectations of their guests. See more
Check-in please: hotels go digital
Our B2B experts, together with key hotel players from Poland, Greece, Croatia, Hungary and Romania, hub:raum, innovators and various experts, took at deep-dive into current challenges and trends. See moreInfo material
When and where
10th & 11th of October 2018
Hub:raum Krakow
Address: Przemysłowa 12
30-701 Krakow, Poland
Contact person
Agnieszka Chrzanowska
Deutsche Telekom AG
+49 151 40480334
Martha Mularczyk
Deutsche Telekom AG
- +49 151 41978831