VSD employs about 70 field workers in its metering service division, who address over 100,000 requests per year across Slovakia. The company’s previous, paper-based system for managing their activities was time-consuming, error-prone and prevented an optimal allocation of tasks. In addition, the manual records made by field workers during their missions were difficult to centralize and archive durably. To make the best use of work capacities, VSD needed a system that would assign jobs to the right employees, with the relevant tools and skill set, at the appropriate time.
We implemented an electronic, automated workforce management solution based on PosAm’s own Servio platform, which was integrated into the customer’s existing IT environment. The new system creates electronic work orders and automates their distribution, taking into account factors like the availability, competence and geographic location of employees to optimize the planning and execution of field missions. Assignments are sent directly to workers’ mobile terminals. On site, meter data is now collected digitally and automatically transmitted to a mobile application, along with customer signatures and photographic documentation of electric supply points.